How to contact Amazon customer support
- Open amazon.com in your browser and sign in to your account.
- Scroll down the page and select «Help».
- Go to the “Something else” section, then click “I need more help” — a “Chat with us” or “Request a phone call” button will appear.
- In a new window, after the automatic redirect, your order history will open, where you should select the order you are contacting Amazon support about.
Horizontally, 4 submenu tabs are available for selection, which determine the primary topic of your upcoming discussion with the operators:
An order I placed - orders that have been placed;
Amazon Devices and Kindle Apps - hardware and software from Amazon (Kindle e-readers or Fire tablets);
Digital Services - questions about digital products from Amazon;
Prime or Something else - Prime account or other questions.
The most common reason for contacting Amazon support is questions regarding placed orders, which is why we will continue the instructions on this section:
- After checking the desired item, proceed to select the reason for contacting support - «Select an issue». Here, choose the appropriate option, but if none of the list items fits, you can select «More order issue»
In the «Select issue details» subsection, specify clarifying information about the topic of your inquiry; if there is no suitable option, select «Other orders question or issue», after which, in the third window, you will need to manually enter the topic that will be discussed with the operator.
- You can get in touch via:
– Online chat (almost always available);
– Callback request (if available in your region);
– Email — in most cases not offered.
- After selecting the method of contacting Amazon support operators (using chat as an example), a form will appear in which you need to enter the details of your problem or question, and only after that should you click «Start chat».
Currently, a separate tab with a bot is used, and only then are you switched to an operator.
How to write a message to a third-party seller on Amazon
Given the huge number of third-party sellers on Amazon, the need to keep in touch with them sometimes arises - whether to clarify details about a product, delivery times, shipping methods, etc. Let's look at an example of writing a message to one of the sellers on Amazon.
- Exactly who the seller of a particular item is is shown right on the product description page.
- By clicking on the seller's nickname, a new page opens leading to their personal page with details, reviews, rating, and other information. On the right is the «Ask a question» or «Contact seller» button - this is what you use to compose a message to the seller.
- The process of writing the message is similar to writing to Amazon support - you need to select the subject of the question (about an already purchased item, or about a product you intend to buy), in the second step you need to specify the topic of the inquiry - if the corresponding section is not provided for selection, you should choose the last option - «Other Question». After selecting the values, proceed to actually writing the message by clicking the «Write message» button.
- In the window that opens, ask your question and send the message to the seller. Their reply should be expected by email, and you can continue the correspondence with the seller from your personal inbox. There are no clear time frames regarding response times, so in some cases you should be patient.
As a useful bookmark, we recommend adding to your favorites a small collection of English phrases most commonly used when communicating with sellers - Writing messages to American online stores.
