Billing confirmation for Amazon and 6pm
Billing confirmation for Amazon and 6PM (Confirming of your payment information)
One of the frequent questions from our customers is related to the need to confirm a billing address. Let's figure out when such a situation may arise and what should be done in this case.
In 90% of cases, a request to confirm the billing address arises with new accounts. However, in some cases, supporting documents may also be requested from long-standing accounts. Therefore, the information below will be useful to everyone.
Let's start with the basics. Each of your orders, before being sent to our warehouse, goes through a review by an online store operator. Each store has its own security requirements and triggers that lead to a verification request. In any case, you will receive an email with approximately the following content:
“There was a problem confirming your payment information. To resolve this issue we need to verify a recent statement. To upload your statement to our secure document portal, log in to your account and follow the instructions.
The following information must be clearly displayed on the statement:
- A copy of your bank statement monthly bill which shows the last four digits of the payment method used to make this purchase, including the billing address
- Your name, phone number, and the email address registered to your account…”
Translation:
“There was a problem confirming your payment. To resolve this situation, we need to verify your documents for account access. To upload the documents to our secure portal, please log in to your account and follow the system's instructions.
The following information must be clearly visible in the uploaded documents:
- A copy of your bank statement for the current month indicating the last four digits of the card number you used, as well as your billing address
- Your name, phone number, and the email address the account is registered to…”
Further in the letter, the deadlines for providing the documents are usually indicated. And explanations of what will happen if the deadlines are exceeded. Most often — the order will simply be canceled. However, other scenarios are also possible, such as account freezing. That is why you need to act promptly, and fortunately, there is nothing complicated about it.
The most important thing to understand is that there is nothing scary about receiving this message. The store does not cancel your order and does not charge your money, but only holds it. You are asked to confirm the relevance of your payment information for security reasons (primarily yours) and to prevent cases of electronic fraud.
Attention! If you have received a verification request, you must complete it if you plan to continue making purchases at this store in the future.
What is required from you?
So, you need to provide the online store with a document confirming your current billing address. This information can be contained in several banking documents, and all of them are suitable for submission. Namely:
- an account statement indicating only one specific transaction that raised the question;
- a monthly statement containing this transaction;
- a copy of the account opening agreement indicating your billing address
The key point is that all these documents must clearly indicate: your full name and billing address matching the one you specified in your account during payment.
The second point mentioned in the letter is to provide your name (the same as in the online store account), the email address to which the account is registered, and your phone number. All this is required in order to link the received banking documents to your account and not to ask for them again in the future.
Where to get a statement or a copy of the agreement?
First, you can contact your bank branch with the following request:
“I need a statement for card No. **** for a calendar month (or: for a transaction dated the ** of the current month in the amount of ** dollars/rubles). The statement must show my address and name. The statement is needed in English.”
Absolutely all banks support providing statements and other documents in English.
The second option for obtaining a statement is through online banking. Each bank has its own algorithm for accessing statements, so the most universal advice is to contact the bank's online chat and request a statement using the template above.
It happens that the bank cannot provide a document that would contain both the transaction information and the billing address on one page. That's okay. In this case, you need to provide two (or more) separate files, the main thing is that they must be issued for one account and in one name.
Where to send these documents?
The method of submitting documents is always indicated in the letter. Carefully translate this paragraph and make sure you send the documents using the required method. Most often, verification is requested by hypermarkets — Amazon and 6PM.
For Amazon, it is considered standard to send documents as attached files in a reply email.
6PM most often asks to send documents to them by fax. You shouldn't be scared by this, even if you don't have a fax at home. You can send a message using online services, for example, MyFax.
Is it possible not to confirm the current account, but simply create a new one?
We strongly advise against doing this. And here's why — American retailers have a very smart system for matching user data. They will see the duplicate of your account, no doubt about it. And when it is discovered, both accounts will be blocked forever.
Providing a statement will not take you much time. Pass the verification once and continue to shop without problems in the future!
We will be happy to answer any of your questions regarding verification. Contact our online chat or submit a Ticket.
Wishing you successful transactions and pleasant shopping!
