CDEK KZ COMBO

Convenient tariff for Kazakhstan with parcel consolidation and courier delivery at no extra cost.

General questions

What is CDEK KZ COMBO?
CDEK KZ COMBO is a shipping tariff developed in partnership with CDEK. It allows you to combine several parcels into a single shipment, send large consolidated parcels, and choose a convenient delivery method: by courier or at pickup points (PVZ).
What should you know about the tariff?
The CDEK KZ COMBO tariff allows you to combine several incoming parcels into a single shipment. You can send consolidated parcels of large weight and size. Courier delivery is available with no restrictions on weight or dimensions. Delivery to pickup points (PUDO) is available. Since parcels clear customs in the territory of the Russian Federation, if the value of the goods in the parcel exceeds 200 euros, the customs duty can be paid in advance online. To fill out the declaration, the following is required: a link to each item from the online store, the recipient's passport details and IIN.
Which countries is this plan available in?
The CDEK KZ COMBO tariff is available only for shipments to Kazakhstan.
How long does delivery take?
Delivery usually takes between 5 and 15 days.
What sizes and weights of parcels are allowed?
There are no weight or size restrictions for courier delivery.

There are also no restrictions for delivery to a pickup point.
Can a package be repacked in CDEK KZ COMBO?
With the CDEK KZ COMBO tariff, repackaging is available before shipment. We can consolidate several incoming parcels, repack them into a single box, and add protective packaging. We also take packaging preferences into account: we can remove shoe boxes, keep packaging to a minimum, or add extra protection upon your request.
What items can be shipped?
You can ship most items for personal use. Restrictions apply only to categories included in the list of prohibited items – it's available via the link on the website.
How to arrange a package?
To send a package, you need to provide the recipient's passport details and Tax ID, then fill out the customs declaration: product names, links, SKUs, and their actual value. An additional fee of $50 is charged for incorrectly provided information. If the package contains lots from eBay or Etsy, each item is listed in the declaration, while additional accessories and gifts are marked with a nominal price of $1.1.
How is volumetric weight calculated?
Volumetric weight is calculated using the formula: length × width × height / 5000. If it exceeds the physical weight by three times, the volumetric weight is used for the calculation. Payment is based on the physical weight, but an additional fee is charged for each kilogram of volumetric excess. An exact calculation is available in the shipping calculator.
Do I need to upload invoices?
There's no need to upload invoices, however CDEK may request them at customs' demand.
How is shipping paid for?
Shipping is paid after the package arrives at the warehouse, is weighed, and inspected. You can pay in advance by topping up your balance in your account.
Is there insurance?
With the CDEK KZ COMBO tariff, parcels are automatically insured for the amount specified in the declaration. Insurance is mandatory, and you can check its cost in advance using the calculator by entering the value of the items in the parcel.
How much does insurance cost?
The insurance cost is calculated automatically. Current rates are shown in the calculator and in the «Rates» section on the website.
Does the insurance cover theft of contents?
Insurance covers the complete loss of a parcel and theft of its contents. For parcels from private individuals, including items from eBay, insurance applies only to cases of total loss. To additionally insure a parcel against theft or damage, you can order the service of photographing the parcel's contents at the warehouse.

Damage insurance does not apply in the following cases:

– if the item was shipped by the seller in unreliable packaging: a soft envelope, an unsuitable box, lack of protective materials, free movement inside the packaging;

– if the item belongs to a risk group: glass, ceramic, or porcelain items, fragile plastic, candles, lamps, monitors, TVs, fishing rods, vinyl records, oversized items, etc.;

– if the item is in its original factory packaging (including blister boxes for dolls, vinyl sleeves, and the like) – damage to the packaging itself is not an insured event.

In all the situations listed above, insurance covers only the complete loss of the parcel.
How long is the parcel stored at the pickup point?
The parcel is stored at a pickup point for up to 14 days, and in a parcel locker – for 3 days. If the storage period in the parcel locker has expired, the parcel is moved to the nearest pickup point. To extend storage or clarify further actions, you can contact CDEK support.
How do I find pickup point and parcel locker addresses?
The addresses of available parcel lockers and pickup points are shown when creating a shipment on the website: the system automatically displays all delivery options for your region.
What to do if the package was not picked up on time?
If the parcel has not been picked up from the parcel locker within 3 days, it is moved to the nearest pickup point. If necessary, you can contact customer support to extend the storage period or resend the parcel.