Single parcel

Affordable tariff for Russia. No parcel consolidation.

General questions

What is FastBox?
FastBox is a fast shipping rate developed in partnership with CDEK. Parcels sent via this rate follow the route New York → transit airport → Moscow, where after clearing customs they are handed over for further delivery by CDEK.
What's important to know about the FastBox rate?
The FastBox tariff is suitable both for self-purchases and for orders bought by operators (buyers). There's no need to register the package in advance – it's processed after arriving at the warehouse. Delivery from the US warehouse takes from 5 days, and you can pick up the package at a pickup point or parcel locker. The delivery partner is CDEK. If the value of the goods in the package exceeds 200 euros, the customs duty can be paid in advance online. To fill out the declaration, you need: a link to each item from the online store, the recipient's passport details and tax ID (INN).
Which countries is this plan available in?
The FastBox tariff is available only for shipments to Russia.
How long does delivery take?
Delivery usually takes from 5 to 15 days. For Moscow and Saint Petersburg, packages arrive faster – on average within 6-7 days.
What sizes and weights of parcels are allowed?
There are no restrictions for delivery to pickup points – parcels of any size and weight are accepted.

CDEK parcel lockers have limits: the maximum dimensions of one parcel are 64×40×36 cm, weight up to 30 kg.

For «Halva» parcel lockers the parameters differ: maximum dimensions – 43×42×39 cm, weight – up to 30 kg.
Can the package be repacked into FastBox?
With the FastBox plan, packages are shipped in the same condition they arrived at the warehouse. Before shipping, every package is inspected, and if the packaging seems unreliable, it may be replaced with a sturdier one – to ensure safe delivery.
What items can be shipped?
You can ship most items for personal use. Restrictions apply only to categories included in the prohibited list – it's available at this link on the website.
How to arrange a package?
To send a package, you need to provide the recipient's passport details and Tax ID, then fill out the customs declaration: product names, links, SKUs, and their actual value. An additional fee of $50 is charged for incorrectly provided information. If the package contains lots from eBay or Etsy, each item is listed in the declaration, while additional accessories and gifts are marked with a nominal price of $1.1.
When do I need to register a package?
If you want to register a package, you need to do so as soon as it arrives at the warehouse – it will appear in your personal account, and you will be able to arrange its delivery.
How do I know when my package has arrived at the warehouse?
If the package arrives at the warehouse, a notification will appear in your personal account after acceptance and weighing, and an email will be sent with information about the required payment.
How is volumetric weight calculated?
Volumetric weight is calculated using the formula: length × width × height / 5000. If it exceeds the physical weight by three times, the volumetric weight is used for the calculation. Payment is based on the physical weight, but an additional fee is charged for each kilogram of volumetric excess. An exact calculation is available in the shipping calculator.
Do I need to upload invoices?
There's no need to upload invoices, however CDEK may request them at customs' demand.
How is shipping paid for?
Shipping is paid after the package arrives at the warehouse, is weighed, and inspected. You can pay in advance by topping up your balance in your account.
Is there insurance?
With the FastBox tariff, packages are automatically insured for the amount stated in the declaration. Insurance is mandatory, and you can check its cost in advance using the calculator by entering the value of the items in the package.
How much does insurance cost?
The insurance cost is calculated automatically. Current rates are shown in the calculator and in the «Rates» section on the website.
Does the insurance cover theft of contents?
Insurance covers the complete loss of a parcel and theft of its contents. For parcels from private individuals, including items from eBay, insurance applies only to cases of total loss. To additionally insure a parcel against theft or damage, you can order the service of photographing the parcel's contents at the warehouse.

Damage insurance does not apply in the following cases:

– if the item was shipped by the seller in unreliable packaging: a soft envelope, an unsuitable box, lack of protective materials, free movement inside the packaging;

– if the item belongs to a risk group: glass, ceramic, or porcelain items, fragile plastic, candles, lamps, monitors, TVs, fishing rods, vinyl records, oversized items, etc.;

– if the item is in its original factory packaging (including blister boxes for dolls, vinyl sleeves, and the like) – damage to the packaging itself is not an insured event.

In all the situations listed above, insurance covers only the complete loss of the parcel.
How long is the parcel stored at the pickup point?
The parcel is stored at a pickup point for up to 14 days, and in a parcel locker – for 3 days. If the storage period in the parcel locker has expired, the parcel is moved to the nearest pickup point. To extend storage or clarify further actions, you can contact CDEK support.
How do I find parcel locker and pickup point addresses?
The addresses of available parcel lockers and pickup points are shown when creating a shipment on the website: the system automatically displays all delivery options for your region.