SuperFast

The cheapest tariff for Russia. Parcel must be pre-registered before arrival at the warehouse.

General questions

What is Superfast?
Superfast is a fast delivery tariff developed in partnership with CDEK. Parcels sent via this tariff follow the route New York → transit airport → Moscow, where after clearing customs they are handed over to CDEK for further delivery.
What's important to know about the Superfast tariff?
With the Superfast tariff, packages are delivered only for self-purchases. The package must be registered in your personal account before it arrives at the warehouse. Delivery from the US warehouse takes from 5 days, and you can pick up the package at a pickup point or parcel locker. Delivery is handled by our partner – CDEK. If the value of goods in the package exceeds 200 euros, customs duty can be paid in advance online. To fill out the declaration, you need: a link to each item from the online store, the recipient's passport details and Tax ID. The current list of prohibited items is available in the «Items Prohibited for Shipping» section.
Which countries is this plan available in?
The Superfast tariff is available only for Russia.
How long does delivery take?
Delivery usually takes 5-15 days. For Moscow and Saint Petersburg, packages arrive faster – about 6-7 days. Thanks to the pre-processing of the package, the overall delivery time is reduced by 2-3 days.
What sizes and weights of parcels are allowed?
There are no restrictions for delivery to pickup points – parcels of any size and weight are accepted.

CDEK parcel lockers have limits: the maximum dimensions of one parcel are 64×40×36 cm, weight up to 30 kg.

For «Halva» parcel lockers the parameters differ: maximum dimensions – 43×42×39 cm, weight – up to 30 kg.
Can a Superfast parcel be repackaged?
Packages shipped via the Superfast rate are sent in the same condition they arrived at the warehouse. Before shipping, each package is inspected, and if the packaging seems unreliable, it may be replaced with a sturdier one – to ensure safe delivery.
What items can be shipped?
You can ship most items intended for personal use. Restrictions only apply to categories included in the prohibited list – it is available at this link on the website.
How to arrange a package?
To send a package, you need to provide the recipient's passport details and Tax ID, then fill out the customs declaration: product names, links, SKUs, and their actual value. An additional fee of $50 is charged for incorrectly provided information. If the package contains lots from eBay or Etsy, each item is listed in the declaration, while additional accessories and gifts are marked with a nominal price of $1.1.
When do I need to register a package?
The package is registered after the store sends the tracking number. You need to enter it in your personal account along with the package information.
How do I know when my package has arrived at the warehouse?
If the package has arrived at the warehouse, a notification appears in your personal account after acceptance and weighing, and an email is sent with information about the required payment.
How is volumetric weight calculated?
Volumetric weight is calculated using the formula: length × width × height / 5000. If it exceeds the physical weight by three times, the volumetric weight is used for the calculation. Payment is based on the physical weight, but an additional fee is charged for each kilogram of volumetric excess. An exact calculation is available in the shipping calculator.
Do I need to upload invoices?
There's no need to upload invoices, however CDEK may request them at customs' demand.
How is shipping paid for?
Shipping is paid after the package arrives at the warehouse, is weighed, and inspected. You can pay in advance by topping up your balance in your account.
Is there insurance?
With the Superfast tariff, packages are automatically insured for the amount specified in the declaration. Insurance is mandatory, and you can check its cost in advance using the calculator by entering the value of the items in the package.
How much does insurance cost?
The insurance cost is calculated automatically. Current rates are shown in the calculator and in the «Rates» section on the website.
Does the insurance cover theft of contents?
Insurance covers the complete loss of a parcel and theft of its contents. For parcels from private individuals, including items from eBay, insurance applies only to cases of total loss. To additionally insure a parcel against theft or damage, you can order the service of photographing the parcel's contents at the warehouse.

Damage insurance does not apply in the following cases:

– if the item was shipped by the seller in unreliable packaging: a soft envelope, an unsuitable box, lack of protective materials, free movement inside the packaging;

– if the item belongs to a risk group: glass, ceramic, or porcelain items, fragile plastic, candles, lamps, monitors, TVs, fishing rods, vinyl records, oversized items, etc.;

– if the item is in its original factory packaging (including blister boxes for dolls, vinyl sleeves, and the like) – damage to the packaging itself is not an insured event.

In all the situations listed above, insurance covers only the complete loss of the parcel.
How long is the parcel stored at the pickup point?
The parcel is stored at a pickup point for up to 14 days, and in a parcel locker – for 3 days. If the storage period in the parcel locker has expired, the parcel is moved to the nearest pickup point. To extend storage or clarify further actions, you can contact CDEK support.
How do I find parcel locker and pickup point addresses?
The addresses of available parcel lockers and pickup points are shown when creating a shipment on the website: the system automatically displays all delivery options for your region.